How do you show your customers a little love?
Did you know that 68% of customers leave an organization because they don’t feel cared about? And simply retaining 5% of your current customer base can lead to 75% to 125% increase in revenue for your business...
Carolyn Watt is the President of The Customer Experience Company. She is devoted to helping her clients design and deliver exceptional customer experiences for their customers at each and every touch point. After all, if there are no customers, there is no business.
Carolyn helps her clients develop strategies to entice, entertain, and engage customers so they simply won’t leave. As a business analyst and technical writer, Carolyn knows how to get straight to the point so that strategies can be easily understood and implemented. “In every moment you spend with a customer or staff member, you have the power to make it miserable or magical. Make magic – it’s much more fun...and profitable.”
In this session, you’ll learn:
- The reasons customers leave
- How and why the relationship between your staff and your customers matters
- The 10 most important words you can say to your customer
- Three things you can do today to make your customers love you
Date: Tuesday, February 20, 2018 6:30 P.M. to 9:00 P.M.
Bayfield Executive Suites
135 Bayfield Street
Price: Members: $25.00 Non-Members: $35.00 (No refunds once purchased)
Light Appetizers provided